30 Day Guarantee

Shipping


We are currently only offering curbside pickup from our warehouse at 2434 S. Western Avenue, in Chicago, Illinois. Please call 773-657-8419 upon arrival, after scheduling an appointment through our calendly account.

 

30 Day Guarantee


All items are sold with a 30 day mechanical warranty and a 30 day "right bike" guarantee. If any mechanical function on your bike fails, contact the service department to schedule an appointment, bring it back to the shop, and we'll fix it. This does not include crashes or a flat tire -- flats happen! We also want you to have the right bike! If the bike does not fit you, you can exchange it for a bike that does. If the next bike is more expensive, we'll ask you to pay the difference in price; if it’s cheaper, you’ll get store credit. 


Pandemic related changes to our operations have made our old storefront browsing and test ride experience unmanageable. However, we have heard many requests for a cash back return option and can now offer cash back returns, minus a $15 restock fee, for people who buy a bike online, try it out around the shop, and decide not to take it home. Bikes that leave the vicinity of Working Bikes after purchase cannot be returned for a refund, and bikes that are returned for store credit will not be subject to a restocking fee. We want you to be happy, whether on a Working Bikes bike, or on a bike you get elsewhere. We do our best to get you rolling on the right ride!